End-to-end UX and product design for an eDiscovery platform, helping legal firms uncover critical information from unstructured data and streamline document review.
72%
Increase search efficiency
84%
User Satisfaction: Up from 53%
Context
Redesigned the eDiscovery platform to help legal professionals quickly find and review critical information across unstructured data, bringing complex workflows into one AI-powered platform.
Design Process
I used Lean Inception to align the team on scope, priorities, and direction before design work began.
Strategic Activities
- Facilitated Lean Inception workshops at the start of each phase
- Aligned product owners, stakeholders, managers, and development leads
- Defined key user types and core features
- Built an MVP canvas based on user needs
- Turned research and stakeholder input into a shared product direction
Product
eDiscovery Tool (Europe)
Platform
Web Application
Role
Product Strategy, UX Design, Research & Validation
THE PROBLEM
Thousands of unstructured files, tight legal deadlines, and no clear way to find critical evidence or work as a team.
A major law firm faced a high-stakes corruption case with 17,000+ multilingual emails under a fixed deadline, but the platform slowed them down with fragmented workflows and poor coordination.
Existing Search Page
REDESIGN APPROACH
Incremental Product Transformation
(18 Months | 6 Phases)
I Led the UX strategy and end-to-end design execution across 6 iterative releases, balancing user needs, business priorities and technical feasibility while continuously validating and refining the experience.
My role and activities
- Defined UX strategy and delivery roadmap across 6 phases
- Planned and conducted user research, workflow analysis and usability testing.
- Developed information architecture, user flows, wireframes and high-fidelity prototypes.
- Validated solutions with users and stakeholders, iterating based on feedback.
- Worked closely with Product Managers, Developers and Subject Matter Experts.
- Delivered scalable UI specifications, design systems and developer handoff.
Design Lifecycle
Planning → Research & Discovery → Experience Strategy → Interaction Design → Prototype & Validation → Design System & Handoff → Continuous Improvement
ALIGNING PROJECT AND BUSINESS GOALS
Project Goal
Design an intuitive, user-friendly eDiscovery web application that simplifies legal document review, enhances efficiency, and minimizes cognitive load for lawyers, enabling them to quickly extract insights and streamline their workflow.
Business Goals
- Reduce document review time with advanced tools to speed up the legal process.
- Design a user-friendly interface to increase adoption and retention.
- Differentiate through innovative features to attract new clients.
USER RESEARCH
Diving deep to find problems
Heuristic/Accessibility Evaluation
- Audited the app screen by screen against Nielsen’s heuristics and WCAG guidelines
- Worked with the software team to understand the underlying system structure
- Compiled findings into a shared report to align the team before design began
Journey Mapping and Site Map Analysis
- Mapped the end-to-end case journey for legal professionals
- Audited the existing IA against that journey to expose gaps
SME and Stakeholder Interview
- Built user and business questionnaires to gather requirements fast from busy lawyers
- Defined focus areas and documented findings for a smooth, efficient process
Personas
- Synthesised interview and usability data into a working persona
- Gave the team a shared reference point that kept user needs visible across all 6 phases
Usability Testing
Reviewed findings with a 12-member cross-functional team to drive improvements
Key Findings
- Information discovery: unclear hierarchy and metadata made documents hard to find
- Inconsistent UI: buttons, pagination, checkboxes and actions varied across the app
- Limited context: no visibility into history, comments or tags reduced confidence
- Tagging friction: extra steps and low discoverability slowed the workflow
- Scanning difficulty: unclear column structure slowed document review
USABILITY TESTING INSIGHTS
How will we measure the success?
Time on Task
Avg. time to locate a relevant document was ~ 35+ mins
Users were unable to locate the target document within the session.
User Satisfaction
Current satisfaction score measured was 53% covering ease of use, task confidence, and overall experience
DESIGN PRINCIPLES
What guided every call I made
Simplicity and Efficiency
- Design a clean, intuitive interface that allows users to navigate large datasets and complete tasks quickly with minimal steps.
- Prioritize powerful search tools and customizable views to streamline workflows.
Intuitive Navigation and Error Prevention
- Ensure a logical, familiar interface that helps users easily locate and manage documents without a steep learning curve.
- Minimize user errors through smart design, offering clear guidance and actionable feedback.
FINAL MOCKUPS
Few Hi-fidelity Screens
Discover insights in your data
Search your case using single words or phrases, with results ranked by relevance and key documents highlighted using tags for easy identification.
Organize documents by importance and download them directly from your dataset.
Document Review
It helps users filter out irrelevant information and prioritize key evidence, enabling them to discover insights more quickly and meet tight deadlines with integrated features that streamline the review process.
Create Timeline
Build a timeline to visualize trends and events, allowing you to explore when a concept or combination of concepts emerges in the data.
Reading pane
Quick access to all original documents, files, and emails resulting from your combined concept searches.
Users can perform actions such as annotating, highlighting text, tagging for relevance, filtering results, adding comments, and sharing insights within their team.
BUSINESS KPI
Project Outcome
Time on Task
72
Increase in search efficiency
User Satisfaction
31
Score increased from 53% → 84%
“The new feature to delegate review, allows me to easily assign documents to team members with specific context from the tool. It’s also great to see real-time updates on how many documents are reviewed.”
Senior Legal Professional
“Tagging is faster and easier and reading document is much smoother now.”
Senior Associate
”Mayuri is a skilled UI/UX designer. Her contributions to our product have been instrumental. I especially want to highlight her ability to quickly adapt to changes in requirements and her work ethic and enthusiasm.
Asgeir BlaksethCSM and Product Owner